Policies

Flora Haus respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect personal information including your name, email address, phone number, billing and shipping address, and payment details when you place an order, book a service, or contact us through the website.

How We Use Your Information

Your information is used to:

Process orders, subscriptions, and bookings
Communicate about purchases, classes, or events
Respond to inquiries and customer service requests
Send updates or promotional emails if you opt in

We do not sell, rent, or share your personal information with third parties except as necessary to fulfill services such as payment processing or delivery.

Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings if you prefer.

Data Security

We take reasonable measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100 percent secure.

Updates

This Privacy Policy may be updated from time to time. Continued use of the website constitutes acceptance of any changes.

Refund Policy

Due to the perishable and custom nature of flowers, all floral sales are final. This includes custom arrangements, subscriptions, Bloom Bar services, and floral classes.

If there is an issue with your order, such as damage or incorrect delivery, please contact us within 24 hours of delivery so we can review and address the concern appropriately.

Approved resolutions may include a replacement, partial credit, or store credit at the discretion of Flora Haus.

Cancellation Policy

Floral Classes

Class bookings are non-refundable. If you are unable to attend, your spot may be transferred to another person with prior notice. If a class is canceled or rescheduled by Flora Haus, you will be offered a credit or the option to reschedule.

Bloom Bar and Event Bookings

Bloom Bar and event services require advance booking. Cancellations or changes must be made according to the terms outlined in your booking agreement. Deposits are non-refundable unless otherwise stated in writing.

Flower Subscriptions

Subscriptions are billed on a recurring basis based on the plan selected. You may pause, modify, or cancel your subscription prior to the next billing cycle. Requests made after billing has occurred will apply to the following cycle.

Orders

Once an order has been placed and confirmed, it cannot be canceled or refunded due to the custom nature of floral designs.

Contact

If you have questions about any of these policies, please contact us through the website contact form and we will respond as soon as possible.